REFUND AND RETURNS POLICY

At Kitharix LLC, we want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased, we offer a straightforward Return and Refund Policy.

1. Return and Exchange Period
   Customers may request a return or exchange within 30 days of receiving their items.
   Requests submitted more than 30 days after receipt may not be eligible for a refund or exchange.
2. Return Eligibility

To be eligible for a return or exchange:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (order confirmation or receipt) must be provided.

We reserve the right to refuse return requests that do not meet the above criteria.

3. Non-Returnable Items

The following items are not eligible for return:

Clearance or final sale items.
Items showing obvious signs of use.

4. Return Process

To initiate a return:

Please contact us via email at support@kitharix.co, providing your order number and the reason for the return.
Our customer service team will provide you with return instructions and the return shipping address.
Please ship the item back using a shipping method that offers tracking capabilities.

Please do not return items without contacting us first.

5. Return Shipping Costs
   Unless the item is defective, damaged, or was shipped in error, return shipping costs are the responsibility of the customer.
   Original shipping costs are non-refundable.
6. Refunds
   Once we have received and inspected the returned item, we will notify you regarding the approval or rejection of your refund request.
   If approved, the refund will be processed and credited back to your original payment method within 5 to 10 business days.
   The actual processing time for the refund may vary depending on your payment service provider.
7. Exchanges
   We only offer exchanges for items that are defective, damaged, or were shipped in error.
   If you require an exchange, please contact us for assistance.
8. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of receipt. We will arrange for a free replacement or a full refund. 9. Delayed or Unreceived Refunds

If you have not yet received your refund:

Please check your bank account again.
Please contact your credit card issuer or payment service provider.
If the issue persists, please contact us.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email:
support@kitharix.co

kathryn@kitharix.co

Phone:
(857) 833-8046

Address: 167 NEARGLEN AVE APT B COVINA, CA 91724